Returns & Exchanges

At Sistaco™, we want you to be completely satisfied with your salon-quality results, so we offer a 30-day return window for unopened and unused products. If your order doesn't meet your expectations, our dedicated support team is here to ensure a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of receiving your order, providing your order number and the reason for your return.

• 2.
  Prepare Your Package

  Ensure the items are in their original, unopened packaging and securely wrap them to prevent damage during transit back to our warehouse.

• 3.
  Ship Items Back

  Affix the provided return authorization label to your parcel and drop it off at your nearest authorized shipping carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund or store credit back to your original payment method within 5-7 business days.